Refund policy
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If an item is not the right fit, we offer a straightforward return process to ensure a seamless experience.
Return Guidelines
- 30-Day Policy: Returns must be initiated within 30 days of your delivery date.
- Item Condition: Items must be unworn, unwashed, and returned with all original tags attached.
- No Final Sale Restrictions: All standard items across our store are eligible for return within the 30-day window.
- No Restocking Fees: We do not charge restocking fees. You will receive a full refund for the purchase price of the product.
Return Shipping
- Customer Responsibility: Customers are responsible for arranging and paying for return shipping costs.
- Tracking Recommended: We strongly advise using a tracked shipping service. We cannot issue a refund for items lost in transit before reaching our team.
How to Complete a Return & Re-Order
- Email Us First: To initiate a return, contact our support team at info@terraceicons86.co.uk with your order number.
- Receive Address: Our team will review your request and reply via email with the exact return warehouse address. Please do not ship items before receiving this address.
- Process Refund: Once your return package is delivered and inspected, we will issue a full refund to your original payment method. Please allow 3–5 working days for the funds to clear.
- Place a New Order: We do not process direct exchanges. If you require a different size, colour, or style, please place a new order on our website at your convenience.