Returns & Exchanges Policy:

We want you to be completely satisfied with your purchase. If an item is not the right fit, we offer a straightforward return process to ensure a seamless experience.
Return Guidelines

• 30-Day Policy: Returns must be initiated within 30 days of your delivery date.
• Item Condition: Items must be unworn, unwashed, and returned with all original tags attached.
• No Final Sale Restrictions: All standard items across our store are eligible for return within the 30-day window.
• No Restocking Fees: We do not charge restocking fees. You will receive a full refund for the purchase price of the product.

Return Shipping

• Customer Responsibility: Customers are responsible for arranging and paying for return shipping costs.
• Tracking Recommended: We strongly advise using a tracked shipping service. We cannot issue a refund for items lost in transit before reaching our team.

How to Complete a Return & Re-Order

1. Email Us First: To initiate a return, contact our support team at info@terraceicons86.co.uk with your order number.
2. Receive Address: Our team will review your request and reply via email with the exact return warehouse address. Please do not ship items before receiving this address.
3. Process Refund: Once your return package is delivered and inspected, we will issue a full refund to your original payment method. Please allow 3–5 working days for the funds to clear.
4. Place a New Order: We do not process direct exchanges. If you require a different size, colour, or style, please place a new order on our website at your convenience.

Shipping & Delivery Policy:

We work efficiently to get your orders dispatched and delivered to your door as quickly as possible. Please review our shipping rates, timeframes, and regions below.
Shipping Destinations

• UK Delivery Only: We currently only ship to addresses within the United Kingdom.
• Expanding Soon: We are actively working on expanding our services. International shipping to Europe will be available on our storefront in the near future.

Shipping Rates & Costs

• Orders Over £70.00: Free Standard Shipping.
• Orders Below £70.00: Flat rate shipping fee of £4.95.

Our Couriers & Delivery Times

• Trusted Carriers: We ship our parcels using Royal Mail Tracked 48 or DPD Local, depending on the size and weight of your order.
• Delivery Timeframe: Once dispatched, your package will arrive within 2–3 working days.

Dispatch & Tracking

• Processing Time: Orders are typically processed and dispatched within 1–2 working days.
• Full Tracking: As soon as your order leaves our facility, you will receive a confirmation email containing your tracking number. This allows you to track your delivery step-by-step via the Royal Mail or DPD network.